Yleisiä kysymyksiä

Shipping/Delivery

 Have you sent my order?

As soon as your order has left our warehouse, we will send you an e-mail message that the goods are on their way. For customized clubs, it may take a few days for you to receive this mail when the item is first shipped to us. The mail also contains a link to track where the shipment is.

 How long is the delivery time?

Normal delivery time is 2-5 days for stock items. it´s not a stock item delivery time is usually 7-14 days.

 Is it possible to track the delivery?

Yes, in the delivery confirmation, which we mail when the item is shipped there is a link to track your delivery.

 How do do i know if the delivery is at Service Point?

You will receive a text message to your specified mobile number when the delivery has arrived at the service point.

 What is the shipping cost?

Free shipment cost within Sweden. For other countries: Free shipping on orders over 3000 SEK, 200 SEK if under. 

 Do you deliver outside Sweden?

Yes, we also deliver to Norway, Finland, Denmark & Germany. If your country is not stated please contact us. The customer is responsible for possible Custom charges and Sales tax. 

 Do you deliver everyhting at the same time if multiple items?

Yes, everything will be delivered at the same time. 

 Can I change or cancel my order?

That depends on where in the order process your order is. Contact us to see how we can help you.

 When do I get my invoice from Klarna?

Klarna will email you the invoice when the order is shipped from us. 

 I have´nt got any order confirmation or delivery confirmation, why?

Please check in your spam box, then contact us. 

Right to return an item

 Do I have right to return all type of items?

We reserve ourselves for returns of products that has been tailored/customized for you. On other products, returns are valid for 14 days from receipt of the shipment.

 How do I return an item?

Contact us thru our contact sheet on customer service page to get more information about returns. It´s not ok to return a used item and it must be packed in original package. Note that the customer is responsible for the cost of the return.

 For how long do I have right to return an item

Returns are valid for 14 days from receipt of the shipment. Note that this is not valid for products that has been tailored/customized for you.

 Is it ok to try the item before i decide to keep it?

An returned item must be unused and packaged in the original package. It's ok to open the package to make sure it's the right product.

 How do I get my money back after return of an item?

Refund at Card Purchase: Refund occurs when we receive the returned item. Then the current amount will be added to your bank card used for payment. It may take between two and five banking days before the money appears on the account.

Invoice repayment: In case of invoice payment, you have the responsibility to pay the invoice within the due date, otherwise Klarna will charge a reminder fee. After receiving the goods, the money will be returned to the bank card registered with Klarna. If no bank card is registered, Klarna will contact you to complete the refund. Should this not happen, you can contact them directly or fill in their refund form.

Complaint

 How do I make a complaint of an item?

Contact us thru our contact sheet on customer service page to get more information about complaint.

 What is a valid complaint?

- The error has occurred before the product has been received. - You must be able to prove that there is an error. - The error must be reported within a reasonable time.

Payment

 Where can I fill in Discount codes or Gift cards?

You fill in the code at checkout, down to the left. 

Contact

 How can I get in contact with you?

First step to contact is being done thru our contact cheet. (Customer Service/Contact us)

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